01These terms
These terms of service (the “Terms”) form a binding agreement between you and GTMRouter (“GTMRouter”, “we”, “us”, “our”). They govern your access to and use of the GTMRouter API at api.gtmrouter.dev, the hosted MCP server at mcp.gtmrouter.dev, the console at app.gtmrouter.dev (the “Console”) and everything we provide through them (together, the “Service”).
Our Acceptable Use Policy, Privacy Policy and Data Processing Addendum form part of these Terms.
If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” means that entity.
The Service is provided business to business. We do not offer it to consumers, and consumer protection rights — including the statutory 14-day right to cancel a distance contract — do not apply.
If you do not accept these Terms, you must not use the Service.
02The Service
GTMRouter is a unified go-to-market API for AI agents. Through one API key and one prepaid credit balance, the Service lets your agents and software:
- find business leads and check company buying signals;
- enrich contacts to verified work emails and verify deliverability;
- provision domains and warmed mailboxes (“Sending Capacity”) on lease;
- draft outbound email campaigns and, once a person approves, launch them;
- read and classify replies; and
- call third-party large language models through a single endpoint.
Each capability is a “verb” documented at docs.gtmrouter.dev. Verbs are exposed as REST endpoints and as tools on our MCP server so that AI assistants and coding agents can use them directly.
We develop the Service continuously and may add, modify or withdraw verbs, providers and features. Where a change would materially reduce core functionality, we will give you reasonable notice before it takes effect.
03Your account and API keys
You must provide accurate registration details and keep them up to date. You must be at least 18 years old to hold an account.
Each account has a workspace with its own credit balance, keys, suppression list and Sending Capacity. You may create as many API keys as you need, each with its own scopes and spend limits.
You are responsible for everything done with your keys — by you, by your team, and by any AI agent or software you connect. Keep keys confidential, scope them narrowly, and revoke any key you no longer need or suspect has been exposed. Notify founders@gtmrouter.dev promptly if you suspect unauthorised access.
Where you connect an AI assistant through OAuth, the token it receives is an API key in your workspace with the scopes you approved, and you may revoke it from the Console at any time.
04Agents, approvals and your instructions
The Service is designed to be driven by AI agents. When an agent calls the API with your key, it acts as your agent in the legal sense too: its calls are your instructions, and the credits it spends are your spend.
Two actions are always gated behind a human: purchasing Sending Capacity and launching a campaign. An agent may request either, but the request takes effect only when a person confirms it in the Console, after seeing the quote or the launch preview. The confirmation is single-use and expires. We will not honour a purchase or a launch without it.
Every other verb executes immediately and charges credits as documented. The exact charge is disclosed in every response. You may set a spend limit on any key, and the Service refuses calls that would exceed it.
05Credits, top-ups and refunds
The Service is paid for in prepaid credits. New accounts receive a starting grant of free credits. You buy further credits in advance through the Console, processed by Stripe; the minimum top-up and the current price of each verb are published on our pricing page and in the documentation, and the charge for every call is disclosed in its response.
Charges settle on the price in force when the request was made. We may change the price of a verb; the new price applies to requests made after the change, never to requests already settled. Where a change materially increases the price of a verb, we will give you at least 14 days’ notice by email.
Outcomes, not attempts. Where the documentation says a verb charges “on hit”, a call that returns no usable result is free. Where a verb carries a disclosed per-item scan fee, that fee is charged as documented regardless of outcome.
Credits do not expire, are not transferable between workspaces, and are not redeemable for cash except as set out here. Purchased credits that you have not spent are refundable on request within 30 days of purchase; email founders@gtmrouter.dev. Spent credits, and credits granted free of charge, are not refundable. If a payment is reversed or disputed, we may deduct the corresponding credits and suspend the workspace until the matter is resolved.
All prices are exclusive of VAT and any other applicable sales tax, which we add where it applies.
06Sending Capacity: domains and mailboxes
Sending Capacity is leased, not sold. On your instruction and after your confirmation, we register domains and provision mailboxes for your exclusive use through our sending infrastructure provider, under accounts that we hold. You do not acquire the domain registration or the mailbox accounts; you acquire the exclusive right to send from them for as long as the lease is paid.
Each lease carries a one-time setup charge and a disclosed monthly upkeep charge per active mailbox, both shown in the quote you confirm. Upkeep is charged automatically to your credit balance each month. If your balance cannot cover an upkeep charge, the mailbox enters a seven-day grace period during which we notify you; if it remains unpaid at the end of that period, the lease is cancelled and the mailbox is retired. Domains remain registered for the period we have paid the registrar, and are released or reused at our discretion after your lease ends.
You may cancel a lease at any time from the Console; upkeep stops at the end of the month already paid.
Mailboxes come with warming and sending limits set by us and by our provider. We may reduce sending volume, pause a mailbox or pause a campaign where deliverability signals, complaints or provider action require it. We do not guarantee inbox placement, open rates, reply rates or any other outcome.
07Acceptable use and compliance
You must comply with our Acceptable Use Policy. In particular, you are responsible for ensuring that every campaign launched from your workspace complies with the laws that apply to you and to your recipients, including the UK Privacy and Electronic Communications Regulations, the EU ePrivacy rules and GDPR, the US CAN-SPAM Act and Canada’s Anti-Spam Legislation, and that you have a lawful basis to contact each recipient.
Suppression is enforced by us and cannot be switched off: a person who replies, unsubscribes or bounces is never contacted again from your workspace. You must not attempt to circumvent it.
We may pause campaigns, suspend Sending Capacity or suspend a workspace immediately where we reasonably believe the Acceptable Use Policy has been breached, where a provider or mailbox host requires it, or where continued sending would harm recipients, other customers or our infrastructure. We will tell you what we did and why.
08Customer Content and Recipient Data
You retain all ownership of your Customer Content — the audiences and lists you submit, the campaigns and copy you or your agents draft, the replies you receive and the results returned to you.
You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process and transmit your Customer Content, and to disclose it to the sub-processors identified in our Privacy Policy, in each case solely to the extent necessary to provide the Service to you. The licence ends when your Customer Content is deleted, save for suppression records, which we retain to honour opt-outs.
Data returned by our business-data providers is licensed to you for your own prospecting. You must not resell it, redistribute it, use it to build or enrich a database for third parties, or use it for any purpose other than your own business outreach.
You are the sender. You are responsible for the content of every email sent from your workspace and for the decision to send it. Review each draft before you approve a launch.
You warrant that you have all rights necessary to grant the licence above, and that your Customer Content does not infringe any third-party right or breach any applicable law.
We may use aggregated and anonymised statistics derived from use of the Service to operate, secure, price and improve it. Such statistics cannot identify you, your contacts or your campaigns.
09AI output, agents and results
The Service returns data from third-party providers and completions from third-party AI models, and is designed to be operated by AI agents that you control. Providers and models are probabilistic, they make mistakes, and they change without notice.
- We give no warranty that any lead, email address, verification status, signal, classification or completion returned by the Service is accurate, complete, current or fit for a particular purpose. Verification reduces bounces; it does not eliminate them.
- We do not guarantee any outcome — deliverability, replies, meetings or revenue.
- An agent acting under your key may call verbs in ways you did not anticipate. Scope your keys, set spend limits, and review what your agents draft. You are responsible for their calls.
Treat the output of the Service as informed input to be reviewed, not as a statement of fact. The decision to contact anyone always rests with you.
10Beta and evaluation features
Parts of the Service are provided in beta. Beta features are made available for evaluation, may contain defects, may not perform as described, and may be modified or withdrawn at any time.
Beta features are provided without warranty of any kind. We welcome reports of anything that appears wrong, and early reports are the most valuable to us.
11Intellectual property
We and our licensors own all intellectual property rights in the Service, the software, the API design, the documentation, the GTMRouter name and our marks. Nothing in these Terms transfers any of those rights to you.
We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes for as long as your account is open, subject to these Terms.
If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them to develop the Service, without obligation or compensation to you.
12Third-party services
The Service depends on third-party providers — business-data providers, a sending infrastructure provider, AI model providers and Stripe — and interoperates with the AI assistants and tools you connect. Your use of those products is governed by their own terms, not by these Terms.
We do not control those products. If a provider changes or restricts an interface, changes its pricing, or ceases to make a service available, a dependent verb may be degraded, repriced or withdrawn. We route each verb across more than one provider where we can, we will notify you of any material change, and we will provide an alternative where we reasonably can.
13Suspension and termination
You may close your account at any time by emailing founders@gtmrouter.dev.
We may suspend or terminate your account where you breach these Terms or the Acceptable Use Policy, where a payment is reversed, or where your use presents a risk to recipients, to other customers, to our providers or to us. Where it is reasonable to do so, we will give you notice and an opportunity to remedy the breach first.
On termination your keys stop working immediately, active campaigns are paused and Sending Capacity leases end. Unspent purchased credits are refunded in accordance with Credits, top-ups and refunds, unless termination is for your breach. We erase your data within 30 days, as described in our Privacy Policy; export anything you wish to retain before you close your account.
The sections on intellectual property, disclaimers, limitation of liability, indemnity and governing law survive termination.
14Warranties and disclaimers
We take reasonable care to keep the Service available and accurate. Beyond the commitments expressly given in these Terms, the Service is provided “as is” and “as available”.
To the fullest extent permitted by law, we exclude all implied warranties, conditions and terms, including any implied warranty of satisfactory quality, merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free or secure against every threat, or that it will produce any particular commercial result.
15Limitation of liability
Nothing in these Terms limits or excludes either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to the paragraph above:
- neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or lost or corrupted data, in each case whether arising in contract, tort (including negligence) or otherwise; and
- our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total amount you paid us for credits in the 12 months preceding the first event giving rise to the claim.
These limits reflect the price of the Service and the allocation of risk between us, and both parties accept them as reasonable.
16Indemnity
You will indemnify us against all losses, damages, liabilities and reasonable legal costs arising from any third-party claim relating to your Customer Content, the campaigns sent from your workspace, the actions of agents using your keys, your use of the Service, or your breach of these Terms or the Acceptable Use Policy.
We will notify you of any such claim promptly, allow you to control its defence and settlement to the extent the law permits, and provide reasonable assistance at your cost. You may not settle a claim in a way that imposes an obligation on us without our prior written consent.
17Changes to these terms
We may amend these Terms from time to time. The date of the most recent revision appears at the top of this page.
Where an amendment is material, we will give you at least 30 days’ notice by email. Continued use of the Service after the amendment takes effect constitutes acceptance of the amended Terms. If you do not accept them, close your account before that date.
18Governing law and general
These Terms, and any dispute or claim arising out of or in connection with them, including any non-contractual dispute or claim, are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.
If any provision of these Terms is held to be invalid or unenforceable, it is severed and the remaining provisions continue in full force.
Our failure to enforce a provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign them to an affiliate or to an acquirer of our business.
These Terms, together with the documents they incorporate, constitute the entire agreement between us in relation to the Service, and supersede any prior understanding on that subject. Nothing in these Terms confers a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999.
19Contact us
Legal enquiries: founders@gtmrouter.dev
Support and complaints: founders@gtmrouter.dev
GTMRouter is registered in the United Kingdom.